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How to Create a Support Request at Online Service Center

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If you have purchased an Intel® Software Development Tools product, please go to Intel® Registration Center to register your product and obtain a support account.  You will receive priority support at the Online Service Center web site for the duration of your support period.

Requesting Support

When you need to create a support ticket go to http://www.intel.com/supporttickets.

Online Service Center

Click Request Support.

Requesting Support
Step 1: Selection

What Product Do You Need Support For

1A. Choose: I need help with “A product service I already own or use”

1B. Choose: How would you like to find your product or service? “Search for a product or service by name”

1C. In the search box, type in a portion of the name or component product name for which you want support:

Find Your Product or Service

Choose the most appropriate product for your support request.

Request Support
Step 2: Request

Request Support Request Step

Answer the first two questions.  If you answer, “yes” to either question, please do not attach any files to the support request.

In the “What steps have you taken to troubleshoot this issue?” dialog box, please describe your issue or question.  All support is provided in English.

Request Support
Step 3: Details

Request Support Details Step

Specific questions will be asked based on the product selected.  Not all fields are required.

You can attach files up to 25 MB.  If you need to provide a larger size file, please let the support agent know that in the description.

Customer Improvement Program Question

You are not required to enter an answer for the Customer improvement program.  This question is regarding the support tool not the Intel® Software Development Tools.

Please read the privacy policy and click Submit Request.

Request Support
Step 4: Confirmation

Request Support Confirmation

The support request number is displayed.  You will also receive an email with the support request number.

Upon submission, the case is routed to a specific Product Queue for an Agent to pick up.

Online Service Center Support History

You can return to Online Service Center to check the status of your open support requests and see updates from Intel.  You can also respond to the email notifications you receive to provide additional information on your support request.


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