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Issue Similarity and Expert Recommendation

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The Issue Similarity and Expert Recommendation dashboard provides an overall view of possible similar issues and expertise for a given issue in a given date range.  

In the example below, issues ranked with the highest similarity (and might be duplicates) are listed first. Supporting information (Matches) for the ranked score are listed. Differences, or how the issues are not similar, are also listed. 

Recommended experts (based on skills and previous work assignments) are provided to help you decide who should work on a given issue.

Click Export to save the data as a CSV file.

 


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